Privacy Policy

Last updated: May 2026

At DokkanTech, we take your privacy seriously. This policy explains exactly what data we collect when you visit or shop at dokkantech.com, how we use it, and what rights you have over it.

1. Information We Collect

Information you give us directly

  • Identity & contact details: Name, email address, phone number, and billing or shipping address — collected when you place an order or create an account.
  • Payment data: Card details are processed securely through our payment provider. We do not store full card numbers on our servers at any point.
  • Order history: Products purchased, order status, transaction amounts, and correspondence related to your orders.

Information collected automatically

  • Device & usage data: IP address, browser type, pages visited, and time spent on the site — collected via cookies and analytics tools.
  • Shopify platform data: As our store runs on Shopify, certain technical and transactional data is processed through Shopify's infrastructure. You can read Shopify's privacy policy at shopify.com/legal/privacy.

2. How We Use Your Information

  • To process, fulfil, and ship your orders — and send you order and delivery confirmations.
  • To handle returns, warranty claims, and customer support requests.
  • To send you promotional offers or product updates — only if you have opted in. You may unsubscribe at any time from any email we send.
  • To improve our website performance and shopping experience through anonymised analytics data.
  • To detect and prevent fraud or unauthorised activity.
  • To comply with applicable Egyptian law and legal obligations.

3. Sharing Your Information

We do not sell, rent, or trade your personal data — ever. We share it only where strictly necessary to operate our business:

  • Delivery providers: Your name, address, and phone number are shared with our courier partners solely to fulfil your delivery.
  • Payment processors: Card and transaction data is handled by our payment provider under secure, industry-standard conditions.
  • Analytics platforms: We use tools such as Google Analytics to understand how visitors use our site. All data passed to these platforms is anonymised — it cannot be used to identify you personally.
  • Legal authorities: We may disclose data if required to do so by Egyptian law, court order, or to protect the rights and safety of DokkanTech or its customers.

4. Cookies

We use cookies — small files stored on your device — to make your experience on our site better and more personalised.

What our cookies do

  • Keep your cart and preferences saved between visits
  • Analyse traffic patterns to help us improve the site
  • Deliver relevant content and promotions where applicable

You can control or disable cookies at any time through your browser settings. Note that disabling cookies may affect certain features, such as your saved cart.

5. Data Retention

We keep your personal data only for as long as necessary to serve the purposes described in this policy, or as required by applicable law. Order and transaction records are retained for a minimum of 5 years for accounting and legal compliance purposes.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Correct any inaccurate or incomplete data
  • Request deletion of your personal data, subject to any legal obligations we must fulfil
  • Withdraw consent for marketing communications at any time — with immediate effect

To exercise any of these rights, contact us using the details in Section 10 below.

7. Third-Party Links

Our website may contain links to third-party sites — such as brand pages or partner platforms. Once you leave dokkantech.com, this Privacy Policy no longer applies. We are not responsible for the privacy practices of external websites and encourage you to review their policies independently.

8. Security

We apply industry-standard security measures — including SSL encryption across the entire site — to protect your personal information in transit and at rest. That said, no method of internet transmission is completely risk-free, and we cannot guarantee absolute security. If you have concerns about a specific transaction, please contact us directly.

9. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any updates will be posted on this page with a revised date at the top. We encourage you to check back periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please get in touch:

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