Last Updated: October 11, 2026
This policy supersedes all previous versions. Any updates will be reflected by the date above.
1. General Overview
At DokkanTech, we are committed to delivering 100% genuine products backed by a clear and fair after-sales policy. This policy applies to all products sold through our official channels: DokkanTech website (dokkantech.com), Amazon Egypt, and other authorized platforms.
For full warranty coverage details, please visit our Warranty Policy page.
2. Returns & Replacement
Returning a Product Without a Defect
- Unopened, in its original sealed condition: full refund with nothing deducted, up to 3 months from the purchase date (direct sales only). The customer pays the return shipping cost, if any.
- Opened or used: cannot be returned for a change of mind.
- Buy-back exception: in some cases DokkanTech may agree to buy an opened product back from the customer as a used product, at a price DokkanTech sets after inspecting it. This is a new purchase of a used item — the original order is not refunded.
Defective Product — Within 30 Days of Purchase
The customer is entitled to choose one of the following:
- Full replacement with a brand-new sealed unit
- Exchange for a different product (price difference applies)
- Full cash refund (direct sales only)
Defective Product — From Month 2 to the End of Month 6
- Replacement with a brand-new unit
Defective Product — From Month 7 Until End of Warranty
- Replacement with a certified Open Box unit (not sealed)
- If no Open Box unit is available: DokkanTech provides a brand-new unit
No fees or deductions apply to any defective-product case.
3. Special Conditions
| Condition | Entitlement |
|---|---|
| Product replaced twice for same defect | Full cash refund — no deductions |
| Replaced product warranty | Continues from original purchase date |
| Sealed & unopened product return | Full refund within 3 months of purchase — product must be in original sealed condition (direct sales only) |
4. Products Sold via Amazon Egypt / Noon
Returns and exchanges for orders placed on Amazon Egypt or Noon are handled exclusively through those platforms according to their respective policies. DokkanTech does not process direct returns for marketplace orders.
5. How to Submit a Refund or Return Request
Step 1: Contact us with your invoice and a description of the issue
Step 2: Deliver the product to our office (customer's responsibility)
Step 3: If you cannot visit in person, request our Pickup Service (paid service — fees apply based on location)
📞 01285333313
📧 Sales@dokkan-tech.com
📍 Cairo – Nasr City – 12 Hassanein Abdel Qader Street, 6th District
6. Resolution Timeframes
| Stage | Timeframe |
|---|---|
| Product inspection | Within 5 working days at most |
| Providing replacement or resolution | Within 7 working days from the date of the inspection report |
7. Conditions That Void Eligibility
- Physical damage caused by misuse, dropping, or liquid exposure
- Tampering, unauthorized repair, or removal of serial number
- Normal wear and tear
- Accessories only (cables, batteries, etc.) — not covered
8. Contact Us
🌐 www.dokkantech.com
📧 Sales@dokkan-tech.com
📱 01285333313
📍 12 Hassanein Abdel Qader Street, 6th District, Nasr City, Cairo — near Ahmed Fakhry Street
