In the event of any defect in any product, the following applies:
Defect within 30 days of the invoice: The customer has the right to replace the product with a completely new one or replace it with another product (with payment of the difference) and also has the right to refund what he paid if the sale was direct. Products sold through Amazon and Noon are not returned directly, but rather through Amazon and Noon according to the rules governing these sites in the return.
Defect in months 2 and 3: The customer has the right to replace the product with a completely new one or another with payment of the difference; The customer has the right to refuse the replacement and request a cash refund, and a 10% administrative fee is deducted for products sold directly and 20% for those sold on Amazon and Noon.
Defect in month 4 until the end of the warranty: The replacement is made with another product "Open Box" and not Sealed. If the alternative is not available, the customer receives a discount coupon for the value of what he paid or the previous clause applies in the cash refund.
The replaced product completes the warranty of the original product.
If a product is replaced twice by the same customer, he is entitled to receive what he paid in cash without any discounts.
The warranty covers the basic product only and does not include accessories such as cable, batteries, etc.
The responsibility for delivering the product to Dokkan Tech for maintenance is the customer's responsibility only; if the customer is unable to come to the company's headquarters, he can request a Pickup service from his location (paid service).
The customer has the right to return the product and get the full amount he paid (direct sale only) provided that the product is in the same original condition (unopened box Sealed) for up to 3 months from the date of purchase.
The products are delivered for maintenance at the company's office: Cairo - Nasr City - 12 Hassanein Abdel Qader Street, Sixth District - Phone number 01285333313.
Dokkan Tech is committed to responding to maintenance requests within 3 working days and providing an alternative within 7 working days from the date of receipt of the product.