We want your order to reach you as quickly and safely as possible. Below is everything you need to know about how we handle shipping at DokkanTech.
Order Processing
All orders are processed and dispatched within 24 business hours of purchase confirmation. Orders placed on Friday will be processed on the following Saturday.
Delivery Timeframes
Once dispatched, your order will typically arrive within 1–5 business days, depending on your governorate.
Business days are Saturday through Thursday. Friday is not counted as a business day for shipping or delivery purposes.
Busy Periods & Delays
During peak periods — such as public holidays, national sales events, or high-demand seasons — processing may take slightly longer than usual. If your order is affected, we will notify you directly with an updated estimated delivery date.
Shipping Costs
Shipping fees vary by governorate and order value, and are calculated automatically at checkout. Free shipping is available in some governorates on orders above a minimum order value — the applicable threshold is shown at checkout.
Late Delivery Guarantee
If you do not receive your order within 7 business days of the dispatch date, you are entitled to a full refund of the shipping fee paid. To request this, please contact our support team with your order number.
Need Help With Your Order?
If you have any questions about your shipment or delivery status, we're happy to help.
- Phone / WhatsApp: +20 128 533 3313
- Email: Sales@dokkan-tech.com
- Hours: Office: Saturday – Thursday, 9:30 am – 6:00 pm. Phone and WhatsApp: until 10:00 pm
