Last Updated: OCT 11, 2026
This policy supersedes all previous versions. Any updates will be reflected by the date above.
1. General Overview
At DokkanTech, all products are 100% genuine and sourced from authorized distributors. Every product sold by DokkanTech includes warranty coverage according to the applicable product, brand, or DokkanTech warranty terms, under normal use conditions.
For refund and return procedures, please visit our Refund Policy page.
2. What the Warranty Covers
- Manufacturing defects in the main product unit only
- Hardware malfunctions under normal use conditions
- Factory faults confirmed upon inspection by our technical team
3. What the Warranty Does NOT Cover
- Accessories: cables, batteries, ear tips, charging adapters, packaging
- Physical damage from dropping, pressure, or misuse
- Liquid or moisture damage
- Unauthorized repairs or tampering
- Removed, altered, or missing serial numbers
- Normal wear and tear over time
- Cosmetic damage (scratches, dents) not affecting functionality
4. Warranty Duration by Brand
| Brand | Warranty Period | Notes |
|---|---|---|
| Logitech | 1 Year direct warranty from DokkanTech | Mice, keyboards, headsets, webcams |
| Anker | From 1 Month to 1 Year from DokkanTech | Chargers, cables, power banks, audio |
| SanDisk | 1 Year direct warranty from DokkanTech | Varies by product line |
| EZVIZ | From 6 Months to 1 Year | Cameras and security products |
| Xiaomi | From 1 Month to 1 Year | Mobile and computer accessories |
| Havit | 1 Year | Mobile accessories |
| Other Brands | 1 Year | Unless stated otherwise on product page |
* Warranty period starts from the original invoice date. Replaced products continue the warranty of the original unit.
* Warranty periods vary by product and may change for future purchases depending on the product and warranty provider. To confirm the exact warranty period for the unit you will receive, please check the warranty information provided at the time of purchase or contact our customer service team before placing your order. The warranty period confirmed at the time of purchase will continue to apply to that order.
5. How to File a Warranty Claim
Step 1: Contact us via phone or email with your original invoice
Step 2: Our team will inspect the product and issue its report within 5 working days at most
Step 3: Deliver the product to our office — or request our Pickup Service (paid service — fees apply based on location)
Step 4: A replacement or resolution will be provided within 7 working days from the date of the inspection report
📞 01285333313
📧 Sales@dokkan-tech.com
12 Hassanein Abdel Qader Street, 6th District, Nasr City, Cairo — near Ahmed Fakhry Street.
6. Warranty for Amazon Egypt & Noon Orders
Products purchased via Amazon Egypt or Noon are subject to the warranty and return policies of those platforms. For warranty claims outside their return window, please contact DokkanTech directly.
7. Important Warranty Conditions
- The warranty is valid upon presentation of the original purchase invoice issued by DokkanTech. If the invoice is unavailable, the customer may lose warranty coverage if the purchase and its date cannot be verified
- Warranty is non-transferable — applies to original purchaser only
- Products replaced under warranty continue the original warranty period — no extension
- If a product is replaced twice for the same defect, the customer is entitled to a full cash refund with no deductions
8. Contact Us
🌐 www.dokkantech.com
📧 Sales@dokkan-tech.com
📱 +01285333313
12 Hassanein Abdel Qader Street, 6th District, Nasr City, Cairo — near Ahmed Fakhry Street
