Last Updated: May 4, 2026
This document supersedes all previous versions. Continued use of our website or services constitutes acceptance of these terms.
1. About DokkanTech
DokkanTech (دكان تك) is an Egyptian-based electronics retailer specializing in genuine computer and mobile accessories. We operate through:
- Our official website: www.dokkantech.com
- Amazon Egypt (Seller since the Souq.com era)
- Other authorized sales channels
By accessing our website or placing an order through any of our channels, you agree to be bound by the following Terms & Conditions.
2. Eligibility & Account Use
- Our services are available to customers located in Egypt
- You must be at least 18 years old to place an order
- You are responsible for maintaining the confidentiality of your account credentials
- DokkanTech reserves the right to refuse service or cancel orders at its discretion
3. Products & Authenticity
- All products sold by DokkanTech are 100% genuine and sourced from authorized distributors
- Product images on our website are for illustration purposes — actual product appearance may vary slightly by batch
- Product specifications are subject to change by manufacturers without prior notice
- Bundle contents and accessories are listed on each product page and may differ from what is shown in lifestyle images
4. Pricing & Payment
- All prices are displayed in Egyptian Pounds (EGP)
- Prices are subject to change without prior notice due to market conditions and currency fluctuations
- The price applicable to your order is the price confirmed at the time of checkout
- DokkanTech reserves the right to cancel any order placed at an incorrect or erroneous price
- Available payment methods are displayed at checkout and may vary by platform
5. Orders & Confirmation
- Placing an order constitutes an offer to purchase — it is not a confirmed sale until you receive an order confirmation
- DokkanTech reserves the right to cancel or refuse any order due to:
- Stock unavailability
- Pricing errors
- Suspected fraudulent activity
- Delivery address outside our service area
- In the event of cancellation, any payment made will be fully refunded
6. Shipping & Delivery
- Delivery timelines vary by location and are estimated — not guaranteed
- DokkanTech is not responsible for delays caused by courier partners, customs, or force majeure events
- Risk of loss and title for products pass to the customer upon delivery
- For full shipping details, please visit our Shipping Policy page
7. Returns, Refunds & Warranty
Our return and warranty terms are governed by separate dedicated pages:
- Refund Policy — return windows, refund procedures, and administrative fees
- Warranty Policy — coverage, brand-specific durations, and claim procedures
These pages form part of these Terms & Conditions and are incorporated by reference.
8. Marketplace Orders (Amazon Egypt & Noon)
- Orders placed via Amazon Egypt or Noon are subject to the terms and policies of those platforms
- DokkanTech operates as an independent seller on these marketplaces and is not responsible for platform-level decisions
- Warranty claims for marketplace orders outside the platform's return window can be submitted directly to DokkanTech
9. Intellectual Property
- All content on dokkantech.com — including logos, images, text, and product descriptions — is the property of DokkanTech
- You may not reproduce, distribute, or use any content from our website without prior written permission
- Brand names and logos (Logitech, Anker, SanDisk, EZVIZ, Xiaomi, Havit, etc.) remain the property of their respective owners
10. Limitation of Liability
- DokkanTech's liability is limited to the value of the product purchased
- We are not liable for indirect, incidental, or consequential damages arising from product use
- We are not responsible for data loss, software damage, or compatibility issues resulting from use of our products
11. Privacy
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