Dokkan Tech is a registered Egyptian company that serves thousands of consumers in Egypt We specialized in selling electronics accessories with scrutiny in providing only high-quality products, every product we sell is guaranteed and invoiced and a real guarantee of replacement for any defective product. No product is sold without a warranty.
We are here to help you online every day from 9 AM to 6 PM.
Every product we sell on Dokkantech.com is original 100 %, we don't sell any copy products. If you ever received a copy product, please don't hesitate to contact us immediately to return it.
Until now, we don't have branches, you can order online via our website to receive it by shipping to your location. However, you can choose to receive your order from our office at 12 Dr Hassanein Abd El-Qader, Al Manteqah as Sadesah, Nasr City, Cairo. Normally, the order will be ready on the same day and we will contact you to receive it.
We are happy to help you via our various means of social media:
- Facebook messages.
- WhatsApp (01002985186).
- Mail: firstname.lastname@example.org
- You can also call us on: 01002985186
- We provide delivery to all regions of Egypt except for those areas that are considered out of delivery service because of condition of emergency status.
- Orders are shipped by trusted Third-party companies (Aramex - Mylerz - Bosta) and others.
- Orders are shipped during working hours from Saturday to Thursday.
- Shipping charges are calculated based on different factors (Weight - Distance - Size - Product Value)
- The value of shipping charges is shown when placing the order and choosing the address, prior to completion the payment process.
- Shipping charges will appear as 0 if the delivery is free.
Shipping charges vary depending on the address, you can always contact our customer service team to provide the needed information.
The time of delivery may vary depending on your location.
Please check the following table of the estimated time of delivery :
Cairo - Giza - Alexandria : 24 - 48 Hours
Delta Governorates : 48 - 72 Hours
Upper Egypt: 3 - 5 Days
We respect our customers' choices and comply with Consumer Protection Agency laws.
The details of the procedure of return and refund are as follows :
- The item can be returned within 15 days if not an unreturnable item , in its original state , not opened , not used ,or if the received item is damaged, broken , counterfeit product , or doesn't match with the description.
- The item can be refunded within 30 days in case of manufacturing defect.
- The consumer have the right to return the full amount of money paid including shipping charges in case of a broken or damaged item.
- The consumer will bear the cost of shipping and return charges in case of return without manufacturing defect under the conditions described above.
- The consumer will be refunded after the item is received from the shipping company and inspecting the item.
The amount can be refunded to your bank account or E-Wallet accounts (e.g. Etisalat cash , Vodafone Cash ,InstaPay , CIB Wallet , etc. )
If you forget your password , you can retrieve it by following the steps below :
- Click on " Sign in
- Click on " Forgot My Password " to retrieve it by E-mail.
You can always contact us via various means of communication to retrieve your account by providing the needed data ( e.g. phone number )