Last Updated: May 4, 2026
This policy supersedes all previous versions. Any updates will be reflected by the date above.
1. General Overview
At Dokkan Tech, we are committed to delivering 100% genuine products backed by a clear and fair after-sales policy. This policy applies to all products sold through our official channels: Dokkan Tech website (dokkantech.com), Amazon Egypt, and other authorized platforms.
For full warranty coverage details, please visit our Warranty Policy page.
2. Refund & Replacement Timeframes
Within 30 Days of Purchase
The customer is entitled to choose one of the following:
- Full replacement with a brand-new sealed unit
- Exchange for a different product (price difference applies)
- Full cash refund (direct sales only)
Months 2 – 3 of Warranty
The customer is entitled to:
- Replacement with a brand-new unit or exchange with another product (price difference applies)
- Cash refund with the following administrative fee deducted:
- 10% for direct sales (dokkantech.com)
- 20% for Amazon / Noon orders
Month 4 Until End of Warranty
- Replacement with a certified Open Box unit (not sealed)
- If no alternative is available: customer receives a discount coupon equal to the original paid amount
- Customer may alternatively opt for cash refund under the Month 2–3 terms above
3. Special Conditions
| Condition | Entitlement |
|---|---|
| Product replaced twice for same defect | Full cash refund — no deductions |
| Replaced product warranty | Continues from original purchase date |
| Sealed & unopened product return | Full refund within 3 months of purchase — product must be in original sealed condition (direct sales only) |
4. Products Sold via Amazon Egypt / Noon
Returns and exchanges for orders placed on Amazon Egypt or Noon are handled exclusively through those platforms according to their respective policies. Dokkan Tech does not process direct returns for marketplace orders.
5. How to Submit a Refund or Return Request
Step 1: Contact us with your invoice and a description of the issue
Step 2: Deliver the product to our office (customer's responsibility)
Step 3: If you cannot visit in person, request our Pickup Service (paid service — fees apply based on location)
📞 01285333313
📧 Sales@dokkan-tech.com
📍 Cairo – Nasr City – 12 Hassanein Abdel Qader Street, 6th District
6. Resolution Timeframes
| Stage | Timeframe |
|---|---|
| Initial response to request | Within 3 working days |
| Providing replacement or resolution | Within 7 working days from product receipt |
7. Conditions That Void Eligibility
- Physical damage caused by misuse, dropping, or liquid exposure
- Tampering, unauthorized repair, or removal of serial number
- Normal wear and tear
- Accessories only (cables, batteries, etc.) — not covered
8. Contact Us
🌐 www.dokkantech.com
📧 Sales@dokkan-tech.com
📱 +201097997666
📍 Cairo – Nasr City – 12 Hassanein Abdel Qader Street, 6th District