Shipping policy
Shipping Policy
Last updated: October 11, 2026
We ship to all Egyptian governorates via Aramex and Turbo. Here's everything you need to know about how and when your order will arrive.
Shipping via Aramex and Turbo — all governorates covered.
1. Processing & Delivery
- Orders are processed and handed to the courier (Aramex or Turbo) within 24 business hours of confirmed payment.
- Estimated delivery is 1–5 business days from dispatch, depending on your governorate.
- Business days are Sunday to Thursday, excluding official public holidays.
- During peak periods (holidays, sales, promotions), processing may take slightly longer — affected customers will be notified directly.
- A tracking number will be provided once your order is handed over to the courier.
2. Shipping Fees
- Shipping fees vary by governorate and are calculated automatically at checkout.
- Free shipping is available on orders above a minimum order value, which also varies by governorate — the applicable threshold is shown at checkout.
Note: Shipping fees are non-refundable once an order has been dispatched.
3. Coverage
We deliver to all Egyptian governorates through our courier partners Aramex and Turbo — from Alexandria to Aswan. If you have any questions about delivery to your area, contact us before placing your order.
4. Important Notes
- DokkanTech is not responsible for delays caused by the courier after the order has been handed over.
- Please ensure your shipping address and phone number are correct at checkout — we cannot be held responsible for failed deliveries due to incorrect information.
- If you have not received your order within 7 business days of dispatch, please contact us immediately so we can follow up with the courier on your behalf.
Contact
Address: 12 Dr. Hassanein Abdel Qader St., Nasr City, Cairo, Egypt
Email: sales@dokkan-tech.com
Phone: 01285333313