Shipping policy
Shipping Policy
Last updated: May 9, 2026
We ship to all Egyptian governorates via Aramex. Here's everything you need to know about how and when your order will arrive.
Shipping via Aramex Egypt — all governorates covered.
1. Processing & Delivery
- Orders are processed and handed to Aramex within 24 business hours of confirmed payment.
- Estimated delivery is 2–4 business days from dispatch, depending on your governorate.
- Business days are Sunday to Thursday, excluding official public holidays.
- During peak periods (holidays, sales, promotions), processing may take slightly longer — affected customers will be notified directly.
- A tracking number will be provided once your order is handed over to Aramex.
2. Shipping Fees
- Shipping fees vary by governorate and are calculated automatically at checkout.
- Free shipping is available on orders above a minimum order value, which also varies by governorate — the applicable threshold is shown at checkout.
Note: Shipping fees are non-refundable once an order has been dispatched.
3. Coverage
We deliver to all Egyptian governorates through our courier partner Aramex — from Alexandria to Aswan. If you have any questions about delivery to your area, contact us before placing your order.
4. Important Notes
- DokkanTech is not responsible for delays caused by Aramex after the order has been handed over.
- Please ensure your shipping address and phone number are correct at checkout — we cannot be held responsible for failed deliveries due to incorrect information.
- If you have not received your order within 7 business days of dispatch, please contact us immediately so we can follow up with Aramex on your behalf.
Contact
Address: 12 Dr. Hassanein Abdel Qader St., Nasr City, Cairo, Egypt
Email: sales@dokkan-tech.com
Phone: 01285333313